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Frequently Asked Questions

Below are answers to frequently asked questions. If you need additional information, please send an email to:

Why do custom designs cost so much? 

Products that are mass-manufactured overseas typically cost a lot less as these items are made in a factory and frequently, made with materials that are much cheaper in quality. 

For our custom designs, we first draft a plan based on the specific details of your request.

After confirming with our client, we execute our strategy using multiple design techniques that take time, special expertise, and precision.

Our clients understand that no two products will be made exactly the same, as each of our designs is handmade.

We use high-quality materials and embellish with multi-faceted crystals that reflect light adding brilliance to every design. Our designer places each individual crystal meticulously by hand and, depending upon your desired outcome, it could take several hours to many weeks to complete a design.

When you purchase a custom piece by The Sparkle Company Chicago™ you receive a quality product proudly made in the United States that is likely unavailable to anyone else.

How long does it take to create a custom design?

Processing and creation times vary based on how complicated the design is and how busy we are at the time that you place your order. (Holidays, graduation, wedding, and prom seasons are busy times for us.)

We encourage you to reach out 6-8 weeks before your deadline.

Most designs can be finished within 2-4 weeks outside of the aforementioned seasons.

I see an item that I want, but it isn't on your site.

How can I purchase it?

Most of the designs you see on our social media and other outlets are custom designs. Since our custom designs are not mass manufactured they are not available to add to cart. 


How do I place a custom order?

We are now offering Custom Sparkle Design Consults. You may book your consultation online by clicking on the "Custom Sparkle Consultation" tab. During your personalized 1:1 Sparkle Consultation, you can discuss with our designer how we can bring your vision to life. If you decide to book with us,  the consultation fee will be applied towards your service and the rest of the payment will be due as discussed with our designer.

*Please note: All fees are non-refundable. 

If you have any additional questions you may reach us via email at


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